What To Expect
Come and visit us at Heartlake Veterinary Hospital!
We want your visit to Heartlake Veterinary Hospital to be the best veterinary experience you have ever had!
We would be happy to give you a tour to meet the team and see where your pet will be cared for. We are all animal lovers here, striving to ensure our hospital is inviting and comfortable for you and your pets.
We try to make each visit fear free by giving your pet lots of treats upon arrival, giving them time to familiarize themselves with the hospital. We may use a pheromone spray in the exam room to promote a feeling of calmness. We use gentle and minimal restraint or use a large fluffy towel if needed to bundle them for their comfort while taking lab samples. For those super anxious pets, we may even prescribe anti-anxiety medication for future visits.
When you arrive and check in at our front desk, you’ll be greeted by one of our friendly and courteous team members. One of our Exam Room Assistants will then meet you and your pet, weigh your pet in reception if you bring a dog, and take you both into an examination room where we’ll ask a few questions and measure your pet’s vital signs – just like when you go for a visit to your doctor! A friendly and knowledgeable Veterinarian will come in to meet you and your pet and spend some time talking with you to address your concerns, recommend additional diagnostic testing and/or procedures as needed, and create your pet’s individual care plan.
If additional testing is needed, Heartlake Veterinary Hospital is a modern facility with state-of-the-art diagnostic equipment and an in-house laboratory so that most tests can be performed in-house.
If you’d like to pre-submit information for you and your pet before arrival, visit our New Client Form under the New Client tab above.